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Shipping & Returns

Shipping Policy

Thank you for visiting and shopping with us at IRL Game Shop. Following are the terms and conditions that constitute our Shipping Policy

 

Domestic Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If you have a question about your shipping, please call or email us and we are more than happy to help you. 

 

Return Policies

Thank you for your business. We hope you’re happy with your purchase, but if you are not completely satisfied we are here to help.

In-Store and Online Purchases Returns

Unless otherwise noted, all returns must be within in 14 days of original purchase date. All returned items must be in new, sealed, and unused condition accompanied by receipt.

Refunds are processed in the same payment method as the original purchase.

Returns or Cancellations of Pre-Order or Special Orders

Returns or cancellations on pre-orders and special orders are at the sole discretion of IRL Games. Any processed returns or cancellations for pre-orders or special orders will be for store credit only.

Any pre-ordered or special ordered item must be picked up within 7 days of arrival and customer notification. We are not responsible for any pre-orders or special orders left over 90 days.

Damaged, Defective, Or Missing Parts
We can not accept returns of opened product because they are missing pieces. Games missing components are a manufacturing error and as such the publisher is responsible for providing the replacements. We are happy to assist if you need help contacting the publisher.

Used / Previously Owned Games
Used Games can be returned within 3 days of purchase if they are in the same condition sold, or if there was an incorrect listing (ie missing pieces when the listing claimed otherwise).

Previously Owned Collectibles or Card Games
Used Collectibles or Collectible/Playable Cards Games are not returnable. They are sold as-is. It is the buyers responsibility to inspect the item before purchase.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (i.e. food), custom products such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Warranties
IRL Games, IRL Games Shop, its employees and representatives make no claim to any product warranty. No warranty or guarantee is offered for any of our products.

Updated: 3/12/2021

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